Privacy Policy

1. Introduction

Frostylane ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. This policy complies with the Privacy Act 2020 of New Zealand and other applicable data protection regulations.

By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Subscribe to our newsletter or updates
• Communicate with us via email or phone
• Participate in surveys or feedback requests

This information may include:

• Full name
• Email address
• Phone number
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address
• Browser type and version
• Operating system
• Referring website addresses
• Pages visited and time spent on pages
• Date and time of visits
• Device identifiers

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our cookie usage, please refer to our Cookie Policy.

3. How We Use Your Information

We use the collected information for various purposes, including:

• Providing and maintaining our website services
• Responding to your inquiries and requests
• Sending you updates, newsletters, and informational content (with your consent)
• Improving our website functionality and user experience
• Analyzing usage patterns and trends
• Detecting and preventing fraudulent activities
• Complying with legal obligations
• Protecting our rights and the rights of our users

4. Legal Basis for Processing (New Zealand Privacy Act 2020)

Under the Privacy Act 2020, we process your personal information based on the following principles:

• Consent: You have given explicit consent for processing your personal information for specific purposes
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services
• Legal Obligation: Processing is necessary to comply with legal requirements
• Contract Performance: Processing is necessary to fulfill contractual obligations

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our website and providing services. These providers are contractually obligated to maintain confidentiality and use information only for specified purposes.

5.2 Legal Requirements

We may disclose information when required by law, court order, or governmental authority, or when necessary to protect our rights, property, or safety.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication procedures
• Employee training on data protection
• Secure backup systems

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights Under New Zealand Privacy Act 2020

Under the Privacy Act 2020, you have the following rights regarding your personal information:

• Right to Access: Request access to your personal information we hold
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Deletion: Request deletion of your personal information (subject to legal obligations)
• Right to Object: Object to processing of your personal information for certain purposes
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Withdraw Consent: Withdraw consent for processing at any time
• Right to Complain: Lodge a complaint with the Office of the Privacy Commissioner

To exercise these rights, please contact us using the information provided in Section 12.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we securely delete or anonymize it.

Retention periods vary depending on the type of information and purpose of processing:

• Contact form submissions: 2 years from last interaction
• Newsletter subscriptions: Until you unsubscribe
• Website analytics: 26 months
• Legal compliance records: As required by applicable laws

9. International Data Transfers

Your information may be transferred to and processed in countries outside New Zealand. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

10. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Privacy Commissioner Contact

If you have concerns about how we handle your personal information, you may contact the Office of the Privacy Commissioner: